Contact Us

We’re here to help—on the phone, via email, or in person!

By phone:

Technical Support Phone Hours
24 hours a day, 7 days a week

Customer Support Phone Hours
Monday – Friday: 7:00 a.m. to 8:00 p.m.
Saturday: 8:00 a.m. to 7:00 p.m.
Sunday: 9:00 a.m. to 2:00 p.m.


For general inquiries about Wave services, please submit a Customer Service Request Form.
For technical support for your Wave service, please submit a Technical Support Request Form.

In person:

Make payments, add services, pick up/return equipment, try before you buy with on-site service and product demonstrations, and more at our Wave office locations.

We have more than 25 local retail stores across our service areas in Washington, Oregon, and California. At these stores you can:

  • Speak with our knowledgeable staff about upgrading existing services or adding new ones
  • Pick up and return equipment
  • Make payments
  • Try before you buy with on-site service and product demonstrations

payments-only-pin-icon Payment Only Locations
retail-location-pin-icon Full Service Retail Locations