Wave Phone FAQs

Yes, in most instances, you can! In order to keep your current phone number, it needs to ported over to our service. Phone number porting requires third-party verification to validate your request, as per FCC regulations.

You can submit the third-party verification online by completing an electronic Letter of Agency (LOA).

Your consent on the LOA authorizes Wave Broadband to act as your agent for the purpose of ordering changes in telecommunication services for the phone number listed on the LOA.

You can also complete your third-party verification over the phone by calling 1-866-928-3123.

You have several options of how your name and number will automatically appear in the phone directory, unless you choose otherwise. We have the ability to make your number unlisted, if you desire.

Yes, Directory Assistance is available for a minimal fee.

Yes, your current telephone equipment will be compatible with our service.

Yes, you can use any working jack in your home for our telephone service.

We can install additional jacks, however there will be an additional fee per jack installation.

No, we will use existing wire whenever possible.