Wave Broadband December 30, 2021

Financial support when you need it most

We believe it’s more important than ever that families in need have access to affordable internet, so they can stay connected to family, friends, work and school.

As part of the federal infrastructure law, you can receive up to $30 off your internet service with Wave through the Affordable Connectivity Program (ACP). Wave offers plans that apply the ACP discount to lower your monthly cost of internet service. The ACP replaces the temporary Emergency Broadband Benefit Program (EBBP) as of December 31, 2021. Wave’s internet plans are available after application of the ACP discounts.

250 Mbps Internet
940 Mbps Internet

Observed speeds may vary.

100 Mbps Internet
500 Mbps Internet
940 Mbps Internet

Observed speeds may vary.

Signing up for free Internet is as easy as 1-2-3!

1
QUALIFY

Use the National Verifier to enter your information, create an account, and see if you qualify.

2
CHOOSE

Sign up for Wave’s service and choose Wave as your ACP service provider.

3
ENROLL

Wave will confirm your eligibility to receive up to $30 off your monthly internet bill, if you qualify for the ACP.

The EBBP is becoming the Affordable Connectivity Program.

As of December 31, 2021, the Emergency Broadband Benefit Program will be replaced by the Affordable Connectivity Program (ACP). The ACP is a government program that reduces a customer’s broadband Internet access service bill, and is available only to eligible consumers that qualify for participation. If you are an existing EBBP customer as of December 30, 2021, you will continue to receive your EBBP discount from December 31, 2021 through March 1, 2022, and will receive the up to $30 ACP discount thereafter. If your ACP discount expires or is terminated, undiscounted rates and terms of service will apply. Customers may obtain broadband service supported by the ACP from any provider participating in the program and may transfer the discount to another provider participating in the program at any time. If you are an existing EBBP customer as of December 30, 2021, you will receive additional information if you are required to take any steps to retain your benefit after March 1, 2022.

Frequently Asked Questions

What is the Affordable Connectivity Program?+

The Affordable Connectivity Program (ACP) is a government program that reduces a customer’s broadband internet access service bill, and is available only to eligible consumers that qualify for participation. If your ACP discount expires or is terminated, undiscounted rates and terms of service will apply. Customers may obtain broadband service supported by the ACP from any provider participating in the program and may transfer their discount to another provider participating in the program at any time. Customers must use their broadband internet access service supported by the ACP discount at least once in each billing period to receive the ACP discount.

How does the Affordable Connectivity Program work?+

Eligible customers will receive up to $30 per month off broadband services if qualified to participate. Qualified low-income households may apply the ACP discount to any broadband internet service offering.

Who is eligible for the Affordable Connectivity Program?+

Eligible households with active internet service with Wave will receive up to $30 off internet service and equipment rental with the ACP discount if you qualify.

A household may qualify if they are currently enrolled in our Internet First Program, local Internet First programs or Lifeline Phone plus Internet (where applicable).

A household may also qualify if they’ve had a loss of income due to furlough or unemployment subject to certain income requirements, or are enrolled in an eligible government assistance programs, including:

  • Free or Reduced lunch through the National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Temporary Assistance for Needy Families (TANF)
  • Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Head Start
  • Pell Grant recipient for current academic year
  • Tribal Programs (and proof of living on tribal lands) including:
    • Bureau of Indian Affairs General Assistance
    • Tribal Temporary Assistance for Needy Families (Tribal TANF)
    • Head Start if income qualifying standard met
    • Food Distribution Program on Indian Reservations
  • Unemployment filing during COVID pandemic (after Feb 29th 2020 and total household income below $99,000 for single filers and $198,000 for joint filers)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Benefits
  • Proof income is 135% or less than federal poverty guidelines (three consecutive paystubs or a tax return). Note: 135% of federal poverty guidelines is approximately $35,000 for a family of four. You can look up the income maximum for your household at: https//www.lifelinesuport.org/do-i-qualify/federal-poverty-guidelines/

How can I determine if I’m eligible and sign up?+

You can determine your eligibility with the steps below:

  1. Confirm eligibility at the National Verifier Database at https://getemergencybroadband.org;
  2. Sign up for Wave’s service and choose Wave as your ACP service provider;
  3. Receive High-Speed Internet Service free with the ACP discount if you qualify.

When can I sign up for the Affordable Connectivity Program?+

Eligible households will be able to enroll in the ACP on or after December 31, 2021.

What if I received the Emergency Broadband Benefit?+

As of December 31, 2021, the Emergency Broadband Benefit Program (EBBP) is now the Affordable Connectivity Program (ACP). If you are an existing EBBP customer as of December 30, 2021 at 6 PM Eastern Standard Time, you will continue to receive your EBBP discount from December 31, 2021 through March 1, 2022, and will receive the up-to $30 ACP discount thereafter. You will receive additional information if you are required to take any steps to retain your benefit after March 1, 2022.

Is this exclusive to Wave?+

No. Wave is among numerous broadband providers across the US who are part of the program.

How does the billing work?+

After you’re approved for the Affordable Connectivity Program, a discount credit will be applied to your account for the program. This discount credit will go towards your monthly internet service.

How does a past due balance impact my eligibility for the Affordable Connectivity Program?+

You can still take advantage of this program if you have a past due balance.

What documentation do I need to qualify for the program funds?+

You will be asked to verify your identity and provide documentation for the program qualifications. Confirmation of identity may include using your residential home address and telephone number, mobile phone number, last four digits of your social security number, date of birth, driver’s license, state ID, or passport. Documentation will also be needed to confirm income or participation in an eligible government assistant program.

What if I have other services with Wave? +

You’ll still receive one statement that includes all your services from Wave. Any services not covered under the Affordable Connectivity Program will need to be paid as they are today.

The ACP discount will display on your statement monthly as a credit. You can view any remaining balance by visiting https://my.wavebroadband.com/.

Can I disconnect my service at any time? +

Yes. The ACP does not require an agreement with Wave and you can disconnect at any time. You can also transfer your ACP discount at any time.

How quickly can I get internet installed?+

Once your ACP status has been approved, our team will schedule your installation as soon as possible. For some customers this could be next day.

What happens if I don't use the internet?+

You must use your service plan internet at least once per month to receive the ACP credit. Your account will receive the monthly credit from the ACP if your internet service is active, used at least once per month, and funds remain in the program.

Wave will require proof of eligibility. Taxes and fees extra. Standard terms and conditions of service and acceptable use policy apply. Discount credit only applies to the Internet speed listed, standard modem/router and select fees that Wave assesses and retains. Any other services, equipment, taxes and fees that are not being supported through the Affordable Connectivity Program are not included. Even with the ACP discount, a monthly payment may be required, which will be reflected on your billing statements.

Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device, connection, and other factors outside of Wave’s control. Gig Internet offers speeds up to 940 Mbps. See https://residential.wavebroadband.com/internet/improve-wifi-speeds/ for why speeds may vary. Certain equipment may be required to receive advertised speeds, including Gigabit speeds up to 940 Mbps.

High-speed modem required for Wave’s High-Speed Internet service. If a data outlet is needed, an additional outlet fee may apply in addition to applicable installation fees. Actual speeds may vary; stated speeds are up to subscribed to/stated speed and are not guaranteed. The actual range and reliability of a wireless network is affected by a number of factors. Downstream data speed may be affected by whether the data accessed is cached or non-cached; Internet-related factors, such as the location and configuration of each accessed server; internal network factors, including customer compliance with Wave usage policies set forth in the acceptable usage policy; the level of overall traffic; and the customer’s computer configuration. Wave’s FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC).

Regular monthly rates apply after program expiration. Additional fees apply for franchise fees, government imposed charges and fees, taxes, surcharges, equipment, activation and installation that are not included as part of the package and are subject to increases. Other restrictions apply. Additional terms and conditions on https://residential.wavebroadband.com/agreements-and-policies/. Call for complete details. All names, logos, images, and trademarks are the property of their respective owners. © 2021 WaveDivision Holdings, LLC. All Rights Reserved.