Wave Broadband March 22, 2021

10-Digit Dialing FAQs

In compliance with federal regulations, effective April 24, 2021, 10-digit dialing will also be available in the area codes listed below, in addition to existing 7-digit calling for local calls.  This change will enable the nationwide use of 988 for the National Suicide Prevention and Mental Health Crisis Lifeline.

What will be the new dialing procedure?+

Effective October 24, 2021, for completing local calls, you will need to dial either the area code + telephone number or 1 + area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.

Who will be affected?+

Anyone with a telephone number from the area codes listed below will need to make this change from 7-digit local dialing to 10-digit local dialing (or 1+10-digit local dialing).

State Area Code(s)
California  209, 530, 562, 626, 650, 707, 925, 949, 951
Texas   254, 361, 409, 806, 830, 915, 940
Washington 509

When will the dialing change begin?+

Beginning April 24, 2021, you should begin dialing the area code + telephone number for all local calls, including calls within the same area code. If you forget and dial just 7 digits, your call will still be completed.

Beginning October 24, 2021, you must dial the area code + telephone number (or 1 + the area code + telephone number as applicable) for all local calls. On and after this date, local calls dialed with only 7 digits will not be completed, and a recording will inform you that your call cannot be completed as dialed. If you get this recording, you must hang up and dial again using the area code and the 7-digit number.

What will you need to do?+

In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit (or 1+10-digit) numbers, including the area code.

Some examples, including but not limited to, are as follows: life safety systems and medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm systems, other security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services, and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?+

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to this dialing change.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will continue to dial 1 + area code + telephone number for all long distance calls.
  • You can still dial just three digits to reach 911 (emergency services) and 711 (relay services), as well as 211, 311, 411, 511, 611, or 811 where those services are available in your community.