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Wave Phone Portal Guide

Logging In+

  • Go to the Wave Phone Portal to log in.
  • Enter your 10 digit telephone number and your password.
  • If you were not given a password, or have forgotten it, please call 1-866-928-3123 to have it reset.

The Home Screen+

The home screen shows the status of phone features. It also provides links to your messages and calls, and contacts (top navigation bar), as well as service settings and notifications (green, circle icons below).

Messages and Calls+

To see message and call detail, click on the Messages and Calls option on the top navigation bar.


Any voicemails you have will be listed in the messages section. Your most recent messages will be at the top of the list.

To listen to a voicemail:

  • Click on the blue play icon to the left of the message.
  • A window will pop out and the message will play automatically. To start again, press the play icon.

To adjust the volume, click on the speaker icon and use the slider to raise or lower level.

To delete the voicemail, click on the trash can icon.

To save a voicemail, click the down arrow icon and select Save File.

  • Save File automatically downloads a copy of the message to your computer. It will be available in your Downloads folder.

Missed, Dialed, Received and Rejected Calls

These tabs provide a record of calls on your Wave home phone number.
Click on the record if you wish to add that number to your contacts, which will also show up in your Cloud Phone app. Remember to click the SAVE button after adding.

Add Contacts+

Contact List

Contacts in the phone portal contact list are also accessible from the Wave Cloud Phone app.
There are three ways to add contacts:

  1. Type in the information. To begin, click on New Contact, enter applicable contact information, then click the blue SAVE button.
  2. Leverage information from a call record. To do so, click on a missed, dialed, received, or rejected call in the Messages and Calls section of the portal. A contact window will open. Enter any additional information and click the blue SAVE button.
  3. Import a contact list in CSV format. From the Contacts menu, click the Import button. A window will open to enable you to upload a CSV file.

Speed Dials

  • Speed Dials allow you to allocate short codes to numbers you call often. Simply pick a number to assign to a Speed dial, enter the number to dial and click the Add button.
  • This screen shows you the list of speed dials you have already defined, and provides you with a form for configuring more.
  • To use a Speed Dial, simply pick up the phone, wait for dial tone and dial the short code.

Phone Status+

To see Phone Status, click on the Home Button on the top navigation bar


The summary tab provides a description of how calls you receive will be handled.


There are three options for call forward:

1. Immediate. All calls are forwarded as soon as you receive them. For example, you can forward all calls to your cell phone while traveling.

2. Unavailable. Calls are forwarded if your phone is unavailable (For example, it is unplugged or loses power).

3. Selective. Calls from selected callers are forwarded as soon as you receive them. For example, you can forward calls from specific friends or family members to your cell phone.

The forwarding tab also provides access to your Forwarding Destinations. These are numbers that you regularly forward calls to and that you preconfigure for ease of use.

SimRing (Short for Simultaneous Ring)

When enabled, this service redirects calls that you receive to multiple destinations simultaneously. Any of the destinations can pick up the call, at which point all the others stop ringing.
Note: your own home number will always ring, so you do not need to include it in your list of destinations.
Permit forwarding: If you select yes, the destination number you choose can forward the call (either to voicemail or to another telephone number).

Click the Apply button to save the change.


There are three screening services available:

Selective Rejection
When enabled, this service rejects calls from specific callers. Rejected callers hear an announcement telling them that you do not wish to take their call.

• Anonymous Rejection
When enabled, this service rejects calls from callers who withhold their caller ID. Rejected callers hear an announcement telling them that you are not accepting calls from anonymous callers.

• Priority Call
When this service is enabled, calls from specific callers ring your phone with a distinctive ring.

Screening list editing

Click on the Edit List button to open a window where you can add numbers for callers you wish to reject. Use the full ten-digit number including the area code. Remember to hit the Apply button when complete.

Call Settings+


  • You can change your settings for caller ID in this section. Your caller ID is normally presented when you make a call. If you prefer to call anonymously – select the checkbox to withhold your caller ID when you make a call. You can also set your name to be included with the caller ID when it is presented.
  • If you need to override the default caller ID presentation setting as selected, you can do so on a per call basis by dialing a star access code.
    • To withhold caller ID: For example, you usually have your caller ID presented but want to make a call without it being displayed, dial *67 to block this information on a per call basis.
    • To display caller ID: If you have chosen to withhold your caller ID on an ongoing basis, you can turn caller ID on for a specific call by dialing *82 and then dialing the number. This is useful if an individual does not accept anonymous calls.

Call Forwarding

This option applies when configuring Call Forwarding via your telephone rather than via this web page.This can be done with *72, waiting for the confirming beeps, and then entering the phone number you would like calls forwarded to. You will get a courtesy call at the phone number where calls will be forwarded. To cancel, dial *73.

Message Settings+

You can use the Message Settings page to change various settings for the Voicemail service


  • Forwarding calls to voicemail. This allows you to set the time in seconds that your phone rings before the call is sent to voicemail. 24 seconds is the default. The acceptable range is from zero to 60 seconds.

To forward all your received messages via email, check the box, enter an applicable email address and click the Apply button.

Mailbox Access

These settings allow you to customize your experience when accessing your mailbox via the telephone.

  • Fast Login.
    Generally when you dial into your mailbox you are asked to enter both your phone number and PIN. However, if Fast Login is enabled, then when accessing your mailbox from your own telephone, your phone number is recognized automatically and you only need to enter your PIN.
  • Auto-play Voicemail.
    If Auto-play is enabled, then when you log into your mailbox, instead of hearing the main menu your messages will start playing immediately.
  • Voicemail Playback.
    When your messages are played to you, you can choose whether you wish to hear the message details (who the message is from and when it was left), the message itself, or both.

Voicemail Greeting

The Voicemail Greeting panel allows you to configure which greeting will be played to callers who reach your voicemail. You can choose to either use a standard system greeting, record or upload and use a personal message of your choice.

Setting your default greeting
For your default greeting, you should select a greeting from the list of available greetings in the dropdown box. The list of greetings includes the following standard system greetings.

  • System – this plays the normal system greeting, with no identifying information.
  • System with Number – this plays the normal system greeting, including your phone number. (this is the default)
  • System with Name – this plays the normal system greeting, but includes your recorded name.

You can also choose to use a greeting where you can record or upload a personal message. Greetings that already have a recording will be marked with a * beside the name in the list.


The Notifications tab allows you to configure the different kinds of notifications that you can use with your messaging service.

Message Waiting Indicator

The default for message notification is that you will hear a staggered dial tone on your home phone number when there is a message waiting.

You can add message waiting indicators to other numbers by clicking on the New Entry button. Depending on your phone, the notification will either flash an light on your handset, display a notification icon on the screen and/or signal a message with a sound or vibration.

Outdial Notification

Use this feature to receive a call whenever you receive a new message. You can choose which types of messages you would like to be notified about.

Override Notification

This feature enables you to configure the voicemail system to notify you differently for a period of time. For example, while you are on vacation, you might only want to be notified of urgent messages and you might want to be notified in a different way from normal.

Notification Schedule

If you configure an outdial or override notification, you can also configure a Notification Schedule. The Notification Schedule allows you to restrict notifications so that they are only generated at particular times of day, and on particular days of the week. For example, you might not want to be called and informed of a new message that you have received in the middle of the night!

On Screen Help+

Click “Help” in the footer at any time for instructions for the content on the page displayed.

Changing your Password or PIN+

You can change your portal password, call services PIN or voicemail PIN by clicking on the corresponding link in the portal footer.