Our customer pledge is simple
At Wave, when we say we’re here for you, we mean it. We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile and we’ll resolve your issue with a smile. This is how we ensure our customers have a great experience — every time. Reliability and responsiveness from a local, West Coast-based company.
- 24/7 US-based customer service
- 30-Day money-back guarantee
- Easy to understand bills
- 2-hour service windows 7 days a week
- No mandatory contracts
- On-time guarantee
- We’ll make every effort to resolve your issue the first time
Our Pledge to You
Our customer service teams are locally based and our 24/7 customer support is in the US – ready to help anytime!
If you are not completely satisfied with your Wave services within 30 days of your installation date, we will refund your first month of charges*.
You’ll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read. Click here for a detailed overview of your Wave bill.
Flexible appointment windows is another way Wave is committed to providing you the best customer service. Wave now offers convenient 2-hour windows, 7 days a week.
With Wave, you are never locked into a contract!
We value your time. If we are not on time, we will give you a $20 credit.
Personal service and putting you, the customer, first in everything we do.
We live by our customer pledge and we are proud of it!