Wave Broadband November 1, 2019

Our Customer Pledge

Our customer pledge is simple

At Wave, when we say we’re here for you, we mean it. We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile and we’ll resolve your issue with a smile. This is how we ensure our customers have a great experience — every time. Reliability and responsiveness from a local, West Coast-based company.

  • 24/7 US-based customer service
  • 30-Day money-back guarantee
  • Easy to understand bills
  • Service calls 7 days a week
  • No mandatory contracts
  • On-time guarantee
  • We’ll make every effort to resolve your issue the first time

Our Pledge to You

24/7 US based customer service

Our customer service teams are locally based and our 24/7 customer support is in the US – ready to help anytime!

30-Day money back guarantee

If you are not completely satisfied with your Wave services within 30 days of your installation date, we will refund your first month of charges*.

Easy to understand bill

You’ll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read. Click here for a detailed overview of your Wave bill.

Service Calls 7 days a week

Wave offers in-home service calls 7 days a week, so you can schedule the day that works best for you.

No mandatory contracts

With Wave, you are never locked into a contract!

On time guarantee

We value your time. If we are not on time, we will give you a $20 credit.

We'll make every effort to resolve your issue the first time

Personal service and putting you, the customer, first in everything we do.

We will do what we say we're going to do

We live by our customer pledge and we are proud of it!

*Money-Back Guarantee good for new product/services only and credited on a pro-rated basis up to the first 30 days. Wave customers must disconnect service and return all equipment in order to receive a refund on their first month of service.