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Channel Lineups & Listings

View your local channel lineups
& TV listings

Technical Support + User Guides

Find answers to technical questions & device operations

FAQs

General Internet TV Phone SmartHome Billing Moving Service Questions
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Network Status

Check current network status for network outages

Speed Test

Wondering about the speed of your Wave internet connection?

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Streaming
Wave on the Go
Cloud Phone
SmartHome

Streaming with Wave

At Wave, we know our customers prefer to have choices for TV shows and movies and prefer not to be tied to long term contracts. We are with you! Choose your video streaming service. Or services. We won't hold you back. In fact, thanks to our peering with content providers like Amazon, Netflix, and more you're likely to have a better streaming experience on Wave internet.

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Wave on the Go

With your Wave video service you can now stream some of your favorite shows from participating channels right from your computer or any compatible mobile device. See below for a list of participating channels and how to register for online access.

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Cloud Phone

Wave Home Phone customers can take their home number with them on the go with the Cloud Phone app. The app is free for Wave Home Phone customers and can be installed on up to eight iOS and/or android devices.

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SmartHome

Smart Home from Wave is the solution to give you unprecedented control, automation, and security for your home. No matter where you are, you can receive real-time updates on the things that matter most to you using your smartphone or tablet.

Washington California

Customer Support Info

General FAQ's

How can I optimize my Gig Speed connection? Can I use my own modem? How do I set up my Wave email account? Experiencing problems with your Universal Converter or other cable TV equipment? What is Wave Online Bill Pay? How do I pay my bill?
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Moving?

Will I be charged an installation fee for this transfer? Will my internet service be cut off if I exceed the included data transfer amount? Will someone need to remain at my old residence to transfer my services? What do I do with my existing equipment when I move? What do I need to do to transfer my existing services?
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Billing

What is Wave Online Bill Pay? How is my password safe in your system if I use the same password for logging into my Online Account Manager and to open my Statement when it is emailed to me? How do I register for Internet Account Manger (IAM)? What different Wave systems require separate accounts? Where do I mail my payment?
More Billing FAQ's
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