Wave Broadband Cable TV, Internet, Phone Policies and Agreements

Wave Broadband is proud of being an equal opportunity employer. The people at Wave are a key ingredient of our success. We enjoy working in an environment where innovation, diversity, trust, openness, and respect triumph. In this light, it is the policy of Wave Broadband to provide equal employment opportunity to all qualified individuals without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, disability, or other status protected by applicable law.

In compliance with FCC regulations regarding Equal Employment Opportunity disclosures, you may view WaveDivision Holdings’s FCC EEO Public File Reports here:

Bothell, WA 2021, Seattle, WA 2021 , Clallam, WA 2021 , LaConner, WA 2021 , Port Orchard, WA 2021 , Newport, OR 2021 , Portland, OR 2021 , Rocklin, CA 2021 , West Sacramento, CA 2021 , San Mateo, CA 2021 , Concord, CA 2021.

In accordance with the Digital Millennium Copyright Act, Wave Broadband has designated an agent to receive any notifications of copyright infringement.

Designated agent to receive notifications of claimed copyright infringement.

David von Moritz
Corporate Counsel
Wave Broadband
3700 Monte Villa Parkway
Bothell, WA 98021
Phone: (425) 217-4000
Fax: (425) 217-4001
Email: dmcanotice@wavebroadband.com

To report an immediate technical issue regarding closed captioning, please call 1-866-928-3123 or submit a Technical Support Request online.

Designated agent to receive closed captioning complaints:

David von Moritz
Corporate Counsel
Wave Broadband
3700 Monte Villa Parkway
Bothell, WA 98021
Phone: (425) 217-4000
Fax: (425) 217-4001
Email: closedcaptioningissues@wavebroadband.com

• Broadband Internet Access Service Disclosures (PDF)
• Broadband Facts Disclosure (PDF)

• Wave Broadband Residential Services Subscriber Agreement (PDF)
• Wave Broadband Business Services Subscriber Agreement (PDF)

• California: Burlingame, Daly City, San Francisco, San Mateo, Redwood City
• California: Concord, Walnut Creek, Contra Costa County
• California: Garberville, Redway
• California: Rio Vista
• California: Woodland, Dixon, Winters, Southport, West Sacramento, Solano County
• Oregon: Gates, Lyons, Mehama, Mill City, Sheridan, Willamina, Turner, Grand Ronde, Stayton, Aumsville, Sublimity, Aurora, Barlow, Canby, Clackamas County, Marion County, Woodburn, Hubbard, Silverton, Mount Angel, Brooks, Gervais, Linn, Donald, Molalla, Scott Mills
• Oregon: Lincoln, Salmon River, Siletz River, Depoe Bay, South Beach, Siletz
• Oregon: Wemme, Sandy, Clackamas County
• Washington: Bellingham
• Washington: Camano Island, Stanwood, La Conner, Seven Lakes, Skagit County, Shelter Bay, Swinomish, Snohomish, Lake McMurry, Bayview, Conway, Whatcom County, Utsalady
• Washington: Carson, Stevenson
• Washington: Concrete, Lyman, Hamilton, Skagit County
• Washington: Duvall, King County, Issaquah
• Washington: Key Peninsula
• Washington: Lake Roesiger, Snohomish
• Washington: Morton, Randle
• Washington: Napavine
• Washington: Packwood, Lewis County
• Washington: Port Angeles, Sequim, Clallam County
• Washington: Port Townsend, Port Ludlow, Quilcene, Kala Point, South Port
• Washington: Seattle, Bellevue

FCC rules require that IP-based phone providers remind you about these important 911 facts: Wave needs a correct service address to deliver your proper location information to E911. If you move phone equipment to a different address, call Wave at 1-866-928-3123. Wave Phone uses the electrical power in your home. You may not be able to make 911 calls if there is a power outage, network or other technical problems, or if your Wave Phone service is terminated or suspended. If you lose power, your telephony modem comes equipped with a battery back-up. Call Wave at 1-866-928-3123 if you have questions about your battery back-up or compatibility with emergency alert systems that use a phone line.

• Will my phone work if the power goes out?

• Wave Social Media Policy Guidelines