Create a MyWave account for free online access to your Wave account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online. Wave accepts payments online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.

Yes, you now have a 13-digit account number.  Please update any electronic payment information to reflect this change.

With the new billing platform, your statement mail date has shifted by approximately 10 days, so you will now receive your bill later in the month.

Yes. Please go to wtve.net to register for your account:

1. Under “Welcome to watchTVeverywhere”, select Wave from the “Select Your TV Provider” drop-down menu.
2. Once you get to the “Welcome to watchTVeverywhere”, you will see a screen to “Log In” or “Register. You’ll need to click on “Register”.
3. You will need your new 13-digit account number to complete registration. Again, this can be found on your new Wave bill.

Yes, if you were previously signed up to receive usage alerts for data service, you will need to sign up again in your MyWave portal.

There are a number of factors that impact the amount of your first Wave statement, not the least of which is the type and number of services you’ve purchased. Here are several factors to keep in mind when reviewing your first Wave statement.

1. Based on what day of the month you signed up, Wave will bill you a prorated portion of your regular monthly service charges for the current month. This applies to Cable TV, Internet, and Phone services.
2. All standard taxes and fees appropriate for your state and local region will be included for the current month.
3. In keeping with industry standards, Wave bills one month in advance including estimated taxes and fees for Internet services. So, in addition to the prorated portion of the first month’s service changes, you will also be charged the entire amount of the following month’s regular monthly service charges, taxes and fees. This is typically the reason why your first statement will be larger than succeeding statements, at least where Cable TV and Internet services are concerned. (See item “d” below regarding phone services.)
4. Phone services, in some part are based on variable usage, and therefore not billed a month in advance. So, while you will see a prorated charge for the first month’s service, you will not see an advance charge for the next month’s service, as is the case with Cable TV and Internet services. This, together with your prorated charge for your first month of service makes your phone charges appear less than is typical.
5. Installation fees, if any, are typically included in your first statement following the technician’s installation visit.
6. If you are upgrading to different a service bundle, expect to see either prorated and/or advance service charges appear on your statement for the new services. Likewise, if you are downgrading, expect to see your next statement reflect prorated service changes based on the date you stopped the service.

Taxes and fees charged to customers vary based on the services you are purchasing the state or local region in which you live. The Network Access and Maintenance Fee helps defray costs associated with building and maintaining a fiber rich broadband network, as well as the costs of expanding network capacity to support the continued increase in customers’ average broadband consumption. In addition, you may also be charged data transfer fees if you exceed the included data transfer amount within the calendar month.

To avoid the possibility of incurring late fees, Wave recommends paying your bill immediately upon receiving your monthly statement. Your due date is listed on your monthly statement, on each page in the upper right hand corner.

Wave encourages customers to make timely payments to avoid late fees and possible service interruption. Wave reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.

Call 1-866-WAVE-123 and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account.

Call 1-866-WAVE-123 and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account. And yes, you will have to pay a reconnect fee for each Wave service (Internet, Phone, Cable TV) that has been shut off due to late payment and reconnected. If you have any past due balance, it must be paid in full before Wave can restore your service.

Yes! Create a MyWave account for free online access to your Wave account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing.

Once you’ve registered for a MyWave account and logged on to the system, visit the Account Summary page. Then click on the “View Previous Statements” button below the current statement. You will be presented with a list of past statements. Click on the statement you want to view. Wave will keep up to 12 months of statements online. We recommend that you copy the PDF files to your hard drive for safe keeping.

Note: You will need Adobe Acrobat installed on your computer in order to view your bills, which are displayed as PDF documents in your web browser. (Many web browsers/computers come with Adobe Acrobat already included, if yours does not, download Adobe Acrobat now).

Yes. To pay a Wave bill for a friend or family member, call 1-866-WAVE-123 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through calling our Care Center.

Wave does not currently accept pre-payments for services.

Wave does not currently offer bills in other languages.

All phone and Internet services are available on one bill from Wave. If you have been receiving separate bills and wish to receive one bill, then call Customer Service at 1-866-WAVE123

We’re sorry to hear that you want to downgrade or cancel your service. Please contact us at 1-866-WAVE123 so we may assist you.

Wave does not collect a deposit for cable TV converter boxes.

Please mail all payments to the following address:

Wave
PO Box 31001-2714
Pasadena, CA 91110-2714

Or you can pay online with your MyWave account. Click here to register today!