Wave Broadband Cable TV, Internet, Phone Policies and Agreements

Wave Broadband is proud of being an equal opportunity employer. The people at Wave are a key ingredient of our success. We enjoy working in an environment where innovation, diversity, trust, openness, and respect triumph. In this light, it is the policy of Wave Broadband to provide equal employment opportunity to all qualified individuals without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, disability, or other status protected by applicable law.

In compliance with FCC regulations regarding Equal Employment Opportunity disclosures, you may view WaveDivision Holdings’s FCC EEO Public File Reports here:

Kirkland, WA 2018 , Seattle, WA 2018 , Clallam, WA 2018 , LaConner, WA 2018 , Port Orchard, WA 2018 , Portland, OR 2018 , Rocklin, CA 2018 , West Sacramento, CA 2018 , San Mateo, CA 2018 , Concord, CA 2018.

In accordance with the Digital Millennium Copyright Act, Wave Broadband has designated an agent to receive any notifications of copyright infringement.

Designated agent to receive notifications of claimed copyright infringement.

Jim Penney
Executive Vice President, Business and Legal Affairs
Wave Broadband
401 Kirkland Parkplace, Suite 103
Kirkland, WA 98033
(425) 576-8200
Email: dmcanotice@wavebroadband.com

If you have any questions regarding Local Number Portability matters, please call 1-866-928-3123 or submit a Technical Support Request online.

For escalating a Local Number Portability issue, please email: LOA@wavebroadband.com.

• WaveBroadband.com Visitor Agreement (PDF)
• Wave Broadband Internet Service Acceptable Use Policy (PDF)
• Bandwidth Limitations and Other Important Terms of Use (PDF)
• Data Transfer Usage Policy
• Network Management Practices

• Wave Broadband Privacy Policy (PDF)

• Vendor Code of Conduct (PDF)
• Pre-Placement Policy (PDF)

FCC rules require that IP-based phone providers remind you about these important 911 facts: Wave needs a correct service address to deliver your proper location information to E911. If you move phone equipment to a different address, call Wave at 1-866-928-3123. Wave Phone uses the electrical power in your home. You may not be able to make 911 calls if there is a power outage, network or other technical problems, or if your Wave Phone service is terminated or suspended. If you lose power, your telephony modem comes equipped with a battery back-up. Call Wave at 1-866-928-3123 if you have questions about your battery back-up or compatibility with emergency alert systems that use a phone line.

• Will my phone work if the power goes out?