Email Help
Once you have created a new Wave email account, use the information below to set up your email client software to receive and send messages using your new Wave email address.
Email Settings+
Incoming Settings (POP3):
| Server: | mail.wavecable.com |
| Username: | your email address without “@wavecable.com” |
| Password: | your password |
| Port: | 110 |
| SSL: | off |
| Authentication: | no |
| Server: | mail.wavecable.com |
| Username: | your email address without “@wavecable.com” |
| Password: | your password |
| Port: | 995 |
| SSL: | on or off |
| Authentication: | no |
Outgoing Setting (SMTP)s:
| Server: | mail.wavecable.com |
| Username: | (blank) |
| Password: | (blank) |
| Port: | 25 |
| SSL: | off |
| Authentication: | no |
Note: You must be connected to a Wave network to use this port
| Server: | mail.wavecable.com |
| Username: | (blank) |
| Password: | (blank) |
| Port: | 465 |
| SSL: | on |
| Authentication: | yes, outgoing authentication |
| Server: | mail.wavecable.com |
| Username: | (blank) |
| Password: | (blank) |
| Port: | 537 |
| SSL: | on |
| Authentication: | yes, outgoing authentication |
Note: Android phones require SSL to be disabled.
| Server: | mail.wavecable.com |
| Username: | (blank) |
| Password: | (blank) |
| Port: | 587 |
| SSL: | on or off |
| Authentication: | no |
Checking Email on Another Device+
Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain.
- For @wavecable.com addresses
- For @broadstripe.net addresses
- For @cablespeed.com addresses
- For @cedarcomm.com addresses
- For @starstream.net addresses
- For @SSCTV.net addresses
- For @starstreamcable.com addresses
- For @wbcable.net addresses
- For @countrycablevision.net addresses
- For @astound.net addresses
- For @myastound.net addresses
For information regarding setting up your Webmail account, please see our Webmail Help Support page.
Note: Wave will never request customer information be relayed via email, nor would we deactivate or otherwise alter an existing email account without written notification. If you receive an email that appears to come from Wave asking for your customer or personal information, it is likely a phishing scam. Please report the email using our online abuse form.
Checking Email While Traveling+
In an effort to prevent abuse of our email server, customers are required to connect to our email server using secure “travel” settings when checking their email from a non-Wave internet connection. This usually happens when customers are out of town, or using their cell phone to check email remotely. Simply adjust your email program to the settings below:
Travel Outgoing Settings
(Use this when you are NOT on a Wave Broadband Internet connection):
| Server: | mail.wavecable.com |
| Username: | your email address without “@wavecable.com” |
| Password: | your password |
| Port: | 537 |
| SSL: | on |
