Roku Support

• You must have valid credit card for Roku Authorization. This card will only be charged if you authorize purchases of apps and games from the Roku Channel Store.
• A computer that is connected to the internet, to authorize the account. You’ll be prompted during setup to create your Roku account online at Roku.com/link, and your player will generate a unique code that links your player to your new account.
• Internet service is required (18 Mbps service is recommended)
• If your modem is already wired to computer, a router will be necessary to make a second Ethernet connection for wired service
• If a wireless connection is desired a wireless router is required, and must be close enough to your television location to provide good signal strength

For HD service:

• HD television with an open HDMI port is required

For SD service:

• Must have open video port on television

For Surround sound:

• Surround sound receiver wi

High Definition:

1. If you have an HDTV and want the best picture quality, use an HDMI cable to make the connection.
2. Connect one end to the HDMI port on the back of your Roku player
3. Connect the other end to an open HDMI port on your TV

Standard Definition:

1. If you have a standard-definition TV, do not have an HDMI cable or do not have a free HDMI port on your TV, use the included A/V cable to make the connection.
2. Connect one end to the composite video and analog audio ports on the back of your TV (look for Video IN, then match the Yellow/Red/White ports)
3. Connect the other end to the A/V port on the back of your Roku player

1. Turn the remote control over and locate the rectangular battery door on the rear of the unit
2. Press the latch at the top of the battery door down while simultaneously removing the battery door
3. Insert the included batteries into their slots, making sure to match the positive (+) and negative (-) signs
4. Place the battery door back over the compartment and press it gently down until the latch snaps securely into place
5. Power on your Roku player by connecting it to a wall outlet using the included power adapter

Power on your TV and look for a Roku message to fill the screen
If your TV does not display a Roku screen, make sure your TV input matches the physical connection used to connect your Roku player. Press the Input button (also called Source) on your TV or TV remote to cycle through the various video inputs available, until you see a Roku screen.

Wireless:

1. If you use a wireless network, you can use the Roku remote and jump right into Guided Setup. When prompted, select “Wireless” as your network connection and have your network name and password ready to do the following steps
2. Select your network from the list of available networks
3. SSID is normally your last name
4. Enter your network password, if you use one. Remember, network passwords are case sensitive, and use standard passwords set up by Wave if possible (0+9 digit account number)
5. Place your player within range of your wireless network
6. Don’t place your player in an enclosed cabinet, or it may interfere with the wireless signal
7. Don’t place your player beneath anything, it may cause the player to overheat

Wired:

1. If you use a wired network, this step is a snap. Simply make the two connections depicted in the diagram below, and then use your Roku remote to select “Wired” from the on-screen network options.
2. Connect one end to the Ethernet port on the back of your Roku player
3. Connect the other end to an open Ethernet port on your router

Continue following the on-screen instructions and you’ll:

• Get the latest software. This can take up to 15 minutes to download, and Roku is inactive during this period
• Select the video output resolution (16:9 for widescreen sets; 4:3 for standard TVs)
• Link the Roku player to your Roku account on your computer
• Continue using the Roku remote to personalize your channel line-up, stream movies or play games.

A. [BACK] Return to previous screen
B. [HOME] Return to Roku home screen
C. [INST REPLAY] Replay last 7 seconds of video
D. [UP] or [DOWN] Move up/down; [LEFT] or [RIGHT] Move left/right
E. [PLAY/PAUSE] Start or pause playback
F. [A & B] Action buttons for gaming
G. [FWD SCAN] Fast forward, scroll right one page at a time
H. [OK] Select an option from a menu
I. [RE V SCAN] Rewind, scroll left one page at a time
J. [OPTIONS] View more options
K. [Status LED] Displays remote usage information

Because your enhanced remote uses radio frequency instead of infrared, you don’t need to have a direct line of sight to your Roku player!

The Roku remote should automatically pair with your Roku player at the beginning of Guided Setup. If you are not able to use the remote to navigate through Guided Setup, you can manually pair the Roku remote by following these steps:

1. Be sure to turn off or move other devices that are near the Roku player.
2. Open the Roku remote battery compartment.
3. Place the Roku remote in close proximity with your Roku player.
4. Press and hold the pairing button inside the battery compartment for 3 seconds.
5. Try using the Roku remote again. Pairing button is in battery compartment.

If you cannot see a picture on your TV:

• Make sure your TV is turned on.
• Make sure the connectors on the cables between your Roku player and your TV or home theater receiver are pushed in all the way.
• Make sure the video input on your TV or home theater receiver is set to match the output (usually HDMI or composite video) used with the Roku player. Most TVs have an Input button on the remote control to change video inputs.
• Make sure the power cable for the Roku player is connected snugly to the Roku player on one end and to a working power source on the other end. If the Roku player is powered, the status light on the front of the unit will be on.
• If you are using HDMI with a home theater receiver, make sure the HDMI cable from your Roku player is connected to an HDMI-in port on your receiver and the HDMI cable from an HDMI-out port on your receiver is connected to your TV.

If you cannot connect to your wireless home network during guided setup:

• If you are not getting 3 or more signal-strength bars above your wireless network, adjust the location of your Roku player and/or wireless router.
• Make sure there are no obstructions, like cement walls, between your Roku player and your wireless router.
• Make sure you select “Wireless” and not “Wired” on the “Network connection selection” screen.
• Make sure you select the correct wireless router name on the “Choose wireless network” screen.
• Make sure you input the correct password, if your network is security-enabled (password is case sensitive).
• If you have turned off SSID broadcasting on your wireless router, you can add your network by selecting “Add network” from the “Select wireless network” screen.
• You can use a WiFi scanner app from your Droid phone to see if the channel you are using is clear, you may need to switch the channels on the router if another router is trying to use the same channel.
• If you are still unable to get online reboot the router.

If you can’t hear sound:

• Make sure the connectors on the cables between your Roku player and your TV or home theater receiver are pushed in all the way.
• Make sure the volume on your TV or home theater receiver is turned up and isn’t on mute.
• If you connected your Roku player to a home theater receiver, make sure you receiver is turned on.
• Make sure the input on your TV or home theater receiver matches the output (HDMI or analog audio) used with your Roku player.

If the Roku remote control isn’t functioning:

• Try moving closer to your Roku player.
• Make sure the batteries are working and inserted properly.
• Make sure your remote is paired with the Roku player.
• If the status light on the front of your Roku player flashes once each time you press a remote button, the problem is not with the remote.

To add a private or beta channel you must first get a code from the channel developer. Some these codes can be found on the internet.

1. Find a code on the internet.
2. You must have a Roku account, and you must be logged in. This ensures that unauthorized users cannot add a private channel to your Roku player without your consent.
3. Go to My Account page then scroll down to add Private Channel.
4. Enter the code provided by the channel developer here. After linking, the private or beta channel will appear on your Roku player’s home screen, alongside your other channels (like Netflix, Amazon Video On Demand, etc).
5. Channels typically will show up on your Roku player within 24 hours. To access your new channel now, you can refresh your channel lineup by entering and exiting the Roku Channel Store on your Roku player. Channels that have hardware requirements or minimum firmware requirements will not be displayed on Roku players that do not meet those requirements.

1. Navigate to the red Netflix channel/icon
2. Select whether you are a member/subscriber of Netflix
3. If Yes see step 4, if no see step 8
4. Using your Roku remote enter your email address you use to access Netflix
5. Using your Roku remote enter your password for your Netflix account
6. Scroll to the bottom of the screen and select sign in
7. You will see a confirmation showing that you have successfully linked your Netflix account to your Roku box. Press the ok button on your Roku remote to begin using your Netflix account
8. You will be prompted to start a free trial of Netflix, If you wish to continue select Yes
9. Follow the instructions on the screen. (On your computer go to Netflix.com/Roku to start a free trial and then proceed with step 2 on the Roku box).
10. If you have completed step 1, select yes at the bottom of the screen
11. You will then be prompted to enter the Netflix email address you created on your computer during step 9.
12. You will then need to enter your password your created for your new Netflix account
13. Scroll to the bottom and select sign in
14. You will then see a confirmation showing that you have successfully linked your Netflix account to your Roku box. Press the ok button on your Roku remote to begin using your Netflix account.

1. Navigate to the Hulu Plus icon
2. Press ok on your Roku remote to enter Hulu Plus
3. Select whether you are a current Hulu Plus subscriber
4. If Yes see step 5, if No see step 11
5. Select log in to Hulu Plus
6. Enter your Hulu Plus email address
7. Select next at the bottom of the screen
8. Enter your password for your Hulu Plus account
9. Select login at the bottom of the screen
10. You will receive verification that your account has been successfully linked to your Roku and are now able to view your Hulu Plus account on your television
11. You will be prompted to start a free trial of Hulu Plus. If you wish to continue select Yes.
12. Follow the instructions on the screen. (On your computer go to Hulu.com/plus/Roku to start a free trial and then proceed with step 2 on the Roku box)
13. Continue with the steps starting at step 5.

1. Navigate to the Pandora icon
2. Press the ok button on your Roku remote
3. Select sign in with username and password
4. Enter your Pandora account email address
5. Select next
6. Enter your Pandora account password
7. Select sign in
8. You will receive a confirmation on the screen that you have successfully linked your Pandora account to your Roku box.
9. Select continue
10. You can now begin using your Pandora account on your Roku box

* You will need to have an existing account with Pandora to be able to use this application.

1. From the home screen navigate to the Amazon instant video icon
2. Press ok to enter the application
3. Navigate to the content you wish to view (movies or TV)
4. Press ok to enter the selected section
5. Select the program you wish to view
6. Press ok to see the details page. From here you can buy and rent content and also get more information on the content
7. Highlight buy/rent
8. Press ok to buy or rent the content
9. Follow the instructions on the TV screen to link your Roku box to your Amazon account. (Go to Amazon.com/RokuPrime. Follow the directions to register your account and enter the code shown on the screen.)
10. After registering your account press ok to purchase the content
11. Enter your 5-digit Amazon pin purchase code. This is the code that was created when the Roku box was registered with Amazon.
12. Your selection will begin to stream automatically.

*You will need to have a paid Amazon Prime membership to get the unlimited access to the TV and movie content. For more info go to Amazon.com/RokuPrime.