Voicemail Help

The first time the voicemail is accessed it must be from your home phone. You will be prompted to create a personalized passcode, record a personal voice signature, and record a personal greeting.

• Dial *9 or your telephone number from your home phone
• Create a new personal passcode of four to twenty digits
• Record a name announcement
• Record a personal greeting or select one of the standard greeting options
• Prompts will allow you to correct any announcements or messages
• To update your greetings in the future, press 3 after logging into your voicemail

Check your voicemail, set preferences, and manage features online via the Wave Phone Portal.

For assistance with the Wave Phone Portal features, please see the Wave Phone Portal Help page.

From Home:
Dial *9 or your telephone number and enter your PIN when prompted.
Note: If you have a new voicemail, you will notice a “staggered” dial tone when you pick up the line. This will continue until you have checked your voicemail.

Away From Home:
Dial your telephone number and press the star (*) key during the outgoing greeting, then enter your PIN when prompted.

Online:
Check your voicemail, set preferences, and manage features online via the Wave Phone Portal.

• To save messages, press 2
• To fast-forward 5 seconds during message playback, press 99
• To rewind 5 seconds during the message playback, press 77
• Press # to keep the current message and skip to the next message
• To delete a message, press 3
• To reply to a message, press 4
• Press 0 for helpful hints
• Each message is time and date stamped
• Messages can be up to 2 minutes in length
• You can store up to 30 messages or 60 minutes worth of messages
• Messages can be saved for up to 30 days.